Shipping, & Payment Information
Shipping Policies
We ship an average of 3 times a week. Most of our items are also dropped
shipped from the manufacture. Packages may then arrive from several manufactures.
If you order is urgent: please call or email us after you place
your order with this information.
All shipping costs are estimated and maybe adjusted after the item actually
ships.
Heavy Items - many items such as liter and gallon
sizes incur heavy weight charges. Please inquire for the whole order
total after you place your order. We reserve the right to
charge heavy weight charges even when not specifically listed next to
the item.
Sales Tax:
California residents pay 9.25% sales tax.
Insurance:
All UPS orders are automatically insured for $100. Insurance over this
amount must be requested. When shipping USPS (US Mail) the customer must request and pay extra for shipping. WIth USPS order we automatically use the Devilvery Confirmation feature.
Return Policy
7-Day Return Policy
If you are not completely satisfied with an item, you may return it within & days of purchase receipt.* The item must be in its original condition and box; including all parts, accessories and packaging. Call us at 415.830.6189 or email us to obtain a Return Authorization and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.
Missing, Damaged, Defective or Incorrect Item Sent Return Policy
If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 5 days of the purchase receipt so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.
Service Policy
At Polowrap.com, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. If you have any questions, please call our customer service at 415.830.6189. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time. We will occasionally make our mailing list of names and addresses available to carefully selected companies whose products might be of interest to you. If you prefer not to receive such mailings, copy your mailing label exactly and mail it along with a cancellation request to our Hazle Township location.
*Please Note:
Certain
items may be subject to a handling and restocking fee. Due to
safety standards and other regulations, we cannot accept returns for
the
following categories: DVDs, CDs, Books, Maps, Computer Software,
Bits, Undergarments,
Food Items, Supplements, Dewormer, Flea and Tick Topical Treatments,
Special Orders (non-stock or large
quantities
of
in-stock items), Discontinued Items and other select products. Personalized items cannot be
exchanged or returned unless there was an error on our part (damaged,
defective, wrong item sent,
etc.)
Payment Types Accepted:
We accept money orders, Paypal.com, Google Checkout, checks & all major credit cards. With checks we wait 7-10 business days for them to clear. When you are "checking out" you will be given all of these options to pay.
Fax Orders: please send fax orders to: 415.459.0814. We will only hold orders for 48 hours on fax.
Credit Card Fraud
Unless your billing address matches that on file with the credit card
company we will not ship your order. We also do not ship outside of the US unless it is a special circumstance. For more on shipping outside the US, Click here!
Consignment items, Trial Period and Payment Responsibilities, click here
Phone: 415-459-5906
Fax: 415-459-0814
Mailing Address:
369-B Third St. PMB #311
San Rafael, CA. 94901
Other related pages: Privacy Policy
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